Beginner

This category contains the pages formerly in the beginner section on our old site as well as new articles targeted to new Outlook users.

How to always download images in Outlook email

Outlook's Automatic Download Settings dialog

How to change the settings to allow Outlook to always download pictures when you read an email message (and why it may not be not a good idea to download images by default.)
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How to Edit the Registry

Windows Registry Editor

We often tell users how to edit the registry but don't always say how to do this. We do this in part because the registry is the nerve center of the computer and one wrong edit can render it "useless". We assume that if someone knows how to edit the registry, they also know...
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How to check if a file is marked read-only

Check to see if a file is marked read-only

When you get a new computer and move your existing data files to it, you may get an error that the PST file is not a valid file or that the information store cannot be opened. This may mean the PST file is marked read-only. This is a very common problem if you had...
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The Location Information dialog comes up when you enter a phone number

The Location Information dialog comes up when you enter a phone number

We get a lot of questions about the Location dialog that comes up the first time you enter a phone number in contacts. This is the Windows Phone & Modem dialog and you need to enter your telephone area code and save it before you can enter phone numbers for contacts. Yes, even if...
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Where is the Mail icon?

mail

The first step to fix a profile is to open the profile outside of Outlook. To do this, you need to "open Control Panel, Mail" but Windows hides the Mail icon in a Control panel group and many users can’t find it. For this reason, we recommend users open the Control Panel and type...
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Outlook is missing from the Office 2010 Trial?

We get a lot of questions from users who downloaded the Office 2010 Pro trial. They say all of the applications were included except Outlook, which of course, was the reason they even tried it. Outlook is included in the trial, but it won’t always install if an older version of Outlook is installed...
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How to Work Offline in Outlook

work-offline-taskbar

The big red X on the Work Offline icon confuses many users into thinking the X means they are already offline. While this is true for the large taskbar icon, the Work Offline button on the ribbon always has a red X. When Outlook 2010 is online, the Work offline button looks like a...
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Create meeting with Contact in Outlook 2007 & 2010

communicate-ribbon-chunk

An Outlook user had this question: “I upgraded to Outlook 2007 & I’m missing a feature that was in Outlook 2003: right-click a contact to create an appointment for them & have this stored in the contact’s activities tab. How do I do this in Outlook 2007?” In Outlook 2007 and Outlook 2010, the...
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Icons used in the Rules and Alerts dialog.

alert

A common question is what the hammer and wrench in the rules wizard dialog means. Each type of action used in rules uses an icon to identify the type action that is configured for the rule and the hammer and wrench icon are displayed for actions that don’t have their own icon. The actions...
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