Icons found in the Inbox, Message Headers, and Toolbars

mail icons
On this page we have the icons you may see in your Inbox, Sent folder, or in the message header. In most cases, Outlook 2007 (and Outlook 2010) use the "New" icons introduced in Outlook 2003, however, if the icon is different it is listed under the Outlook 2007 column.

Outlook 2013 aims for a cleaner look and many default icons, such as read and unread envelopes are gone. In the case of Unread, the envelope was replaced by a blue bar to the left of the message.

Mail | Calendar & Tasks | Contacts & Journal
Rules & Alerts | Toolbars | More Icons

Mail Icons

Icons Description
Older New OL 2007 OL 2010 OL 2013
 unread-2013 Unread Message (Text in Message list should be bold.)
Beginning with Outlook 2013, a Blue bar marks unread messages.
No icon; Blue bar is gone Opened (read) Message (Text in message list is no longer bold.)
 replied-2013 Replied to message (May include icons for signed and encrypted icons)
Forwarded message (may include signed and encrypted icons)
 important-2013 High Importance Message (may be combined with the attachment icon or have an exclamation mark in the importance column )
Low Importance Message (may be combined with the attachment icon or have the down arrow in the importance column )
 paper-clip Has Attachment (may be combined with an importance icon or have a paperclip in the attachment column)
 small-alert alerts-2013 SharePoint Alert
This message was replied to, has an attachment and is marked High Importance. (Outlook 2003/2007)
Draft or Resend message icon.
Post (IPM.Post) form
Meeting Request
Accepted Meeting
Declined Meeting request
Cancelled Meeting Request
Tentative Acceptance (or Propose New Time in OL2003/2007)
Task Request
Accepted Task
Declined Task
Signed and Encrypted (The signed and/or or encrypted icons may be on envelopes as shown below.)
Signed, but there is a problem with certificate
Encrypted. Uses a lock () icon.
Secure Read Receipt
Delivery error: Undeliverable.
Delivery confirmation: Delivered.
Read Receipt: Item marked as read.
Read Receipt: deleted when marked unread.
Recall Attempted
Recall Failed.
flagged by the sender flagged by the sender Flagged by Sender
Out of Office. When a person has their Exchange account configured to send Out of office messages, you'll
Tracking Message Tracking. Seen on items in Sent folder when tracking or voting is requested *after first response is received and processed*. Contains read/delivery receipt information or vote results.
Tracking Icons with the blue i symbol i indicate there is more information, such as an update to the meeting request.
Conflict. Occurs when syncing Outlook items with a PDA or when using cached mode with Exchange. Look in the Sync Issues folder.
SMS message sms-icon
May see either icon in the Sent folder
SMS message icon. The phone is used for messages sent using the mobile messaging service.

IMAP and Offline Exchange Icons

When you download headers only (usually IMAP and Exchange offline mode), you'll see the following icons in your Inbox, indicating the status of the message:

Only the message header was downloaded:

(Outlook 2002 and older)

(Outlook 2003/2007)

When a header is marked for deletion, the icon includes a red x ( Marked for Deletion ).

An icon with a small blue down arrow arrow () means the message is marked for download.

IMAP IconsThis screenshot shows the 4 options you'll see when you download headers only.

The first message is marked for deletion.
The second message is completely downloaded.
The third is marked for download.
The last is the header only – it's not yet marked to download or for deletion.

Messenger Icons

In Outlook 2003's preview pane or in an opened message you may see either little messenger icons (pre-SP2) or balls. These indicate if the sender is online with Windows Messenger or MSN Messenger. (This a sample of the icons you'll see – there are more icons than just these icons.) Note, in later versions of Outlook, the icons are square, not round.

Icons Description
Older New OL2007 OL2010 OL2013
 outlook-today-2013 Outlook Today – top level of the mailbox
Working offline (sample of Outlook Bar and Folder list icons)
Offline Notification area icon for working offline. When gray Closed but loaded, Outlook is shutting down but outlook.exe is still loaded. (Added beginning with Outlook 2007 SP2)
Mail Folders (old icons are from Outlook Bar and Folder list)
Contacts Folders (old icons are from Outlook Bar and Folder list)
Calendar Folders (old icons are from Outlook Bar and Folder list)
Task Folders (old icons are from Outlook Bar and Folder list)
Notes Folders (old icons are from Outlook Bar and Folder list)
 folder-2013 Folder List (button in Outlook's Navigation bar) Outlook 2013 uses a Folder bar with the names written out or a compact bar with icons.
Additional Mailboxes or Personal Folder stores (old icons are from Outlook Bar and Folder list)
Journal Folder (old icons are from Outlook Bar and Folder list)
 alerts-2013 SharePoint alerts

Mail | Calendar & Tasks | Contacts & Journal
Rules & Alerts | Toolbars | More Icons

  • Jim Dyer

    I have setup a rule with a auto reply message back to the sender. Is it possible to have the original email sender's "Subject Line" content displayed in the return email back to sender.

  • Diane Poremsky

    Not using native Outlook features. An addin called email templates may work, or you could write your own script.

  • dannylee

    Anyone who can help with my Outlook nightmare i would appreciate. See the icons on my inbox I just cannot receive so many attachments with this envelope & telephone icon


    Thanks Dan

  • Diane Poremsky

    Those icons mean you are working offline and either downloading headers only or downloading based on message size. Press Ctrl+Alt+S to open the send/receive dialog - select the send/receive group and press Edit. Select the account and check the download options.

    Based on your screenshot, it looks like you are using POP3 and your screen will look like this: http://slipstick.me/jing/send-receive.png

  • Dianne Jordan

    An end user's outlook inbox does not show the ! for High important email. How can I fix this?

  • Hugo Brochiero

    1) I don’t know how to reinstall (in a certain moment it did not work any more) the information to know how many of the addressees I sent a mail have read or not and the hour he did.
    I have that option installed in my computer but it works with some people but not with others.
    When it works an opened envelope with an "I" appears in "sent messages". When I open it a lapel saying "follow" appears if I open it I can follow if it is read or not.
    This option is working very seldom, with some mails but not with others.

    2) Is it possible to have my Outlook XP 2003 with 8 Gigabytes in "the cloud". If it exist this possibility how it can be done?

    Thanks a lot

  • Christine Haley

    I have looked in all the Microsoft websites (I think) unable to find my answer, and here it is on this page. I had different icons at work, for what seemed like the same emails. Now I can understand that I did send read receipts to some people and yes, the icon is different to a regular email.

    Thank you very much for your comprehensive answers! Microsoft, take a look at this and get to work on your answers.

    Christine Canberra Australia

  • Richard

    Really helpful who ever set this up. Quick and easy to use; just what you want when you want it! Now what was I looking for ?
    I'll probably come back again. Many thanks.