Tip 938: Outlook Hotmail Connector Sync Issues

The fix for this problem was pushed out to the servers om Dec 18 2011 and verified as working on most of the server clusters. If you are still having problems, let us know.

We're been seeing reports over the past few weeks that Outlook Connector is not downloading old mail. This is caused by a bug on the server-side where only mail going back a few months is downloaded. Only accounts newly created in Outlook or Live Mail are affected and if you remove and re-add the account, more of the older mail is downloaded. Patience is always a virtue: waiting through a few sync cycles may also download the missing mail.

The good news: this bug should be fixed this week.

Published Dec 7 2011

  • Dr. Leigh

    Someone somewhere recently (12/16/11 or just prior) enabled an automatic setting which now e-mails me reminders from my own Outlook calendar. It makes me really angry and I cannot find a way to turn it off! I don't need 7 e-mailed reminders of Friday night's activity - which is what I received that day. I had the same problem in 2009 and when I objected someone at some help desk (don't remember which one) turned the setting off again.
    I do not want to receive e-mails from my calendar! I did not sign up for Windows Live, so I do not have a password to change their settings - which was the only suggestion I've found so far.
    Is there not an option somewhere in my 2010 Office package that will turn off e-mailed reminders from my own calendar?
    Thanks for any suggestions you can give.

  • Diane Poremsky

    Well, its not a feature built into Outlook. Is this a Hotmail Live account? If so, its a setting online. It's in Calendar > Calendar options. Here, this url gets me to the page - https://bay01.calendar.live.com/calendar/options.aspx?mkt=en-US - but it may not work for your account.

  • Caron Schwartz

    I've found many of the Outlook Connector tips here very useful. But I'm having a lot of trouble getting the calendars to sync. It seems that for the past few days I've been getting a sync error with the calendar. I tried your solution for creating a new Outlook folder and thus creating a new .ost file, but the calendar still isn't syncing. Now I have nothing in my Outlook calendar at all.