Tip 1009: Outlook Connector upgrade won't install in Outlook 2007

Microsoft released an optional update to the Outlook Connector a couple of weeks ago. Late last week they flipped it from optional to mandatory. The upgrade process seems to work fine for Outlook 2010 users but Outlook 2007 users are complaining that the upgrade fails and the old Connector file is not properly removed.

This morning when I started by Outlook 2007 I was prompted to upgrade my Outlook Hotmail Connector. I accepted and ran the upgrade process, agreed to all terms, etc. The upgrade failed with an error message that it could not find the olc.msi file. After closing the window, the message says the install failed because the "older version could not be removed." I tried to uninstall the connector using the control panel but it failed because it could not find the file.

At this point in time, the best advice with installation issues is to use the FixIt tool to remove the old files. Fix problems with programs that can't be installed or uninstalled

As I learn more about the problem, I'll update this post but the fixit appears to fix the problem and allow the Outlook Connector to uninstall, so you can install the update.

Published July 17 2012

  • Peter Milham

    The Microsoft upgrade to my copy of Outlook 2007 seemed to work OK. I'm happy to provide any relevant details of my setup to help investigate the problem others are having. Note that although I have a Hotmail email address configured its not set as the Outlook "default" account.

  • Diane Poremsky

    Good point Peter!

  • Thom Hammond

    Hello, I am having a small problem with the latest Outlook Connector on my computer. I am using Outlook 2007 on a Windows 7 operating system. I installed the 32 bit version even though my machine is 64 bit because when I tried to install the 64 bit,the installation stopped and advised I needed to download and install the 32 bit version. I presume this is because Outlook 2007 is a 32 bit program... This is not my problem, I installed the 32 bit update and used connector in Outlook to setup my Hotmail account. When I send/receive, Outlook receives my Hotmail account emails but does not send and email I have designated to send using Hotmail instead of my default account which is Yahoo. I also cannot open the Hotmail folder as I am told by Outlook that the C:Users....hotmail.ost is not an offline folder file. Sorry for the long winded request; I really wanted to ensure that I had provided you with the full story to date. Please help me if you can - Thank You!

  • Thom Hammond

    Hi again, please do not spend anymore time (if you have already) on my problem as I have fixed it myself by doing a manual addition of the email account. Everything works fine now. Thanks!

  • GB

    I installed the Outlook Connector upgrade on my Win XP computer with Outlook 2007 and my Win Vista computer with Outlook 2003 and had no glitches. I had naively hoped that the upgrade would improve the functionality of the Calendar sync but it did not. My Outlook 2003 calendar syncs poorly with Hotmail and always has. Calendar items added from my other computer or from IOS devices just may not show up at all. Funny how Hotmail works so well with IOS devices and not with Windows devices!

  • Diane Poremsky

    The difference is ActiveSync - Hotmail Connector uses DeltaSync. It's not nearly as good as ActiveSync.

  • GB

    Thanks, Diane.