Tip 742: Outlook 2010 and Shortcuts to Public folders

If you want to use a shortcut to open Outlook to a public folder, you can use the select switch and path to the public folder:

Outlook.exe /select "outlook:\\Public Folders\All Public Folders\folder\subfolder"

This works great in older versions of Outlook but fails in Outlook 2010 with an error message:

Cannot start Microsoft Outlook.  Cannot display the selected folder or item.

In Outlook 2010, you need to include your Exchange email address in the path:

outlook.exe /select "outlook:\\Public Folders – frank@slipstick.com\All Public Folders\folder\subfolder"

Published May 11, 2010. Last reviewed on November 16, 2012.

  • ME

    I am trying to set a shortcut to open a subfolder within a subfolder in public folders directly.

    I set the path but when I open the link it still just opens up to my inbox.

    Any suggestions?

  • Neil Gottlieb

    This is

    This is true but some users don't have their email path as part of the public folder path. Trying to find out why?

  • Diane Poremsky

    What version of Outlook? Was the profile created in an older version of Outlook? When you upgrade, Outlook 2010 does not change the display name.

  • Neil GottliebNeil Gottlieb

    Version is Outllok

    Version is Outlook 2010. we upgraded from 2007. So if no email address in public folder from 2007 then none in 2010? is this a profile issue?

  • Diane Poremsky

    Yes, it sounds like a profile issue - when you upgraded to 2010, all of the folder names used by outlook 2007 were kept. right click on the folder, choose Properties - you can get the full path to it from there.

  • Neil GottliebNeil Gottlieb

    Thanks Diane. Is there a way to fix the profile so that the email paths do not appear? We need a consistent folder path without the email address across all users.