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Outlook 2013 Absolute Beginner's Guide Diane Poremsky [Outlook MVP]

How to use Scanpst.exe to repair Outlook data files

Inbox RepairScanpst (aka the Inbox Repair tool) is found in your Office installation folders, usually C:\Program Files\Microsoft Office\OfficeXX, where XX is your version of Office. In Vista and Windows 7 64-bit, the folder is C:\Program Files (x86)\Microsoft Office\OfficeXX.

Note: The scanpst icon is a broken envelope. This is supposed to indicate that it works with broken messages. It does not mean the application is broken.

In the Outlook 2013 and 2016 versions available by subscription, scanpst is under the root directory in the install path. Users can run it by pasting this path in the address bar of Windows Explorer.

C:\Program Files\Microsoft Office 15\root\office15\scanpst.exe
C:\Program Files\Microsoft Office 16\root\office16\scanpst.exe

Office 2010 Home & Business 'Click to Run' users: With Click to Run, Office is installed in a virtual space on the Q drive and you need to look for the path on the Q drive. If you aren't sure if you are using Click to Run, check File, Help in any Office 2010 application. More info on Click to Run is here.

To find the path on the Q drive, open Word and open the File, Save as dialog, choose 'all files' in the file type dialog and browse to Q:\<14####.lan>\Office14. Copy the Q path and paste it into the address bar of windows explorer.

Replace XX in the following to match your version (the textboxes below are editable), then copy and paste it into the Address bar of Windows Explorer and press enter to open ScanPST.

Outlook 2016 = 16
Outlook 2013 = 15
Outlook 2010 = 14
Outlook 2007 = 12
Outlook 2003 = 11
Outlook 2002 = 10
Outlook 2000 = 9		If you are unsure of your version Help, About will list the version in '12.6310.5000' format. If Outlook was installed as part of a suite, Help, About in any of the Office programs will have the correct version number.

Open Scanpst.exe

On 32-bit Windows or with 64-bit Outlook, using the default installation locations, scanpst.exe is located at:

C:\Program Files\Microsoft Office\OfficeXX\scanpst.exe

On 64-bit Windows with 32-bit Outlook, scanpst.exe is at:

C:\Program Files (x86)\Microsoft Office\OfficeXX\scanpst.exe

You can either use Windows search to find scanpst.exe or browse to it using Windows Explorer. We also offer the following shortcuts you can type or paste into into Start menu's search field or into the Run command (press Windows key + R to open the Run command).

Outlook 2016 Click to Run versions (almost everyone has click to run):

C:\Program Files\Microsoft Office 16\root\office16\scanpst.exe

Outlook 2016 32-bit on Windows 64-bit (volume license)

%ProgramFiles(x86)%\Microsoft Office\Office16\scanpst.exe

Outlook 2016 (volume license):

%programfiles%\Microsoft Office\Office16\scanpst.exe

Outlook 2013 Click to Run versions:

C:\Program Files\Microsoft Office 15\root\office15\scanpst.exe

Outlook 2013 32-bit on Windows 64-bit

%ProgramFiles(x86)%\Microsoft Office\Office15\scanpst.exe

Outlook 2013:

%programfiles%\Microsoft Office\Office15\scanpst.exe

Outlook 2010 32-bit on Windows 64-bit

%ProgramFiles(x86)%\Microsoft Office\Office14\scanpst.exe

Outlook 2010:

%programfiles%\Microsoft Office\Office14\scanpst.exe

Outlook 2007 on Windows 64-bit

%ProgramFiles(x86)%\Microsoft Office\Office12\scanpst.exe

Outlook 2007:

%programfiles%\Microsoft Office\Office12\scanpst.exe

Outlook 2003 on Windows 64-bit

%ProgramFiles(x86)%\Microsoft Office\Office11\scanpst.exe

Outlook 2003:

%programfiles%\Microsoft Office\Office11\scanpst.exe

Using Scanpst.exe

After scanpst opens, click Browse and browse to the location of the PST. Or paste the following line in the File name field and click Open. This will open the default PST location in the file browser.

%USERPROFILE%\Local Settings\Application Data\Microsoft\Outlook

This path works in all versions of Windows if Outlook created the pst in the local application data path. If you moved the pst or Outlook 2010 created the pst file in My Documents, you'll need to click Browse.

File Browser

Select your PST from the list (most people will have just one) click Open, then Start to begin testing the PST

ScanPST dialog

When ScanPST is finished running the tests, a dialog reports the errors found. If you need to repair the PST, always make a backup.

scanpst

More Information

See the following articles for more information:
Repair a damaged Personal Folders PST file
Repair a 2gb Personal Folders file or Offline Folders

Published May 16, 2011. Last reviewed on May 5, 2017.

Related posts:

Backup Office user files in WindowsTip 571: Backup files used by OfficeTip 361: Sending Files From Windows ExplorerWhere are my Outlook Files?open an outlook data fileOpen an existing personal data file (*.pst) in Outlook

Reader Interactions

Comments

  2. Hi I have down loaded Stellar Phoenix Outlook PST Repair. I have run this on my pc but it seems to get to a point and do not move further. I have left pc on overnight and still at same point. How now from here. Thanks Denise

    Reply

  3. I ran scanpst. My file is very large, about 15 gig. It worked for about 3 hours, progressing through all the stages and then at the end I got the following error: Offline Synchronization is not supported by your mailbox. I am using Windows 7 Ultimate and Office Professional 2007. Any help you can provide is much appreciated.

    Reply

    • What type of email account do you have configured? Is this an ost file or a pst file?

      Are you using scanost or scanpst?

      ERROR: "Offline synchronization is not supported for your mailbox."
      CAUSE: Your default profile does not have an information service set up for Microsoft Exchange Server. Select a profile that includes Microsoft Exchange Server.

      Reply

  4. I am trying to run scanpst.ee on all my pst files - its gonna take a while I guess to scan 33 gb size of pst files.
    Has anyone faced this weird occurrence before - my outlook opens up , is ok for first few minutes, then it goes into a sweet cherishing "no responding" mode, up the CPU cycles, eventually hangs my machine. And the only option I have is to hard boot machine everytime.

    Reply

    • How many pst files do you have?
      Does it work in Safe mode?

      I would go into Control panel, mail and set a new, empty pst as the default, maybe remove the large pst files from the profile and see if it works better. At least you'll be able to use Outlook while scanpst runs on the pst.

      Reply

  6. Ever since a few days ago I have been unable to access my inbox in Outlook and a message has comes up:

    "Unable to open your default e-mail folders. Errors have been detected in the file C:Documents and SettingsAlanLocal SettingsApplication DataMicrosoftOutlookmailbox.pst. Quit all mail-enabled aplications, and then use the Inbox Repair tool". I'm not very good with computers but I've gone to all stops to fix it. In fact it took me ages to find the right file! I do not know what "mail-enabled applications" I have to quit but I'm pretty sure I have none. I have used the inbox repair tool but a message came up saying "Error" and something about the file size being to big... So I installed and used DataNumen and I really thought it was working as it progressed through the stages. When I turned back to my computer about an hour later and saw that it wasn't there anymore, I presumed it had finished. (No one was home during this time so there is no way someone could've accidentally exited it). I opened up Outlook and it was completely the same! I am so frustrated! But I've probably something wrong. I think I'll have to take it to a computer repair shop. But if anyone can help me, please let me know by emailing me at alanc51@optusnet.com.au

    Reply

    • I would close Outlook, open Control panel, search for mail. Add a new pst file to your profile and set it as default then remove the one that is bad. Now outlook will start. You can try importing it into Outlook.

      Reply

      • Hi, sorry to jump in here. I've had similar errors and issues opening outlook. I've just added a new pst file and set as default which is great and I can now open outlook, thank you. How can I get all my old emails though as my new folder is empty? Many thanks in advance for your help.

      • Try opening the old pst as an extra pst using File, Open, Outlook data File. If that works, remove it from the profile and Import it. If you can't open it, you'll need to run scanpst on it and try to repair it.

  7. I'm afraid you might need to use one of the commercial products to repair it. But first try this: close outlook. Open control panel, find Mail. Click Data files (may need to choose the profile first) and add a new data file to Outlook, set it as default. Remove the old one. On the email tab, select the account and click the Change Folder - make sure it is delivering to the new data file. Restart outlook. It should open now... then try adding the old pst to the profile (file, open, outlook data file) or importing it. if opening the pst and importing fails, then you do need a commercial product (if you don't have a backup). The commercial products have trials so you can see if they can open it before buying.

    Reply

    • Success! Your help was great! I followed your steps and once into the Data files and with some restoring from my external back up, I was able to get Outlook up and running. This was my first experience working with a blog site and it was a valuable time spent. Thank you very much.

      Reply

  8. Does Outlook open in Safe mode?

    To open Outlook in Safe mode: Close Outlook then hold Ctrl as you click on the Outlook icon. You'll get a message asking if you want to start in Safe mode. Click Ok.

    Reply

  9. Diane- I have Windows 7 and Outlook 2007. Outlook will not open and I have the same error as Cottagestyle. My file is 6.9gb. When I start to run the scan, I get a message stating the file is a read-only, even though I am the owner. I ran the scan and have 38 errors and yet no idea of how to repair them :-(

    Reply

    • Did you move the pst? Outlook needs read-write access to the pst file. Right click on the pst and check the file properties - make sure its not marked as read only. If you moved it, windows might have it blocked - you can unblock it in properties too.

      Reply

  10. I am having a similar problem. Same error message as Cottagestyle; I've run scanpst, which said there were errors, at least 3 times (more I think). The latest today it is saying there are now no errors. After running the repair, Outlook then opens, but then just hangs whilst it is preparing to send/receive.
    I am running Outlook 2007 32 bit on Windows 8 64 bit. It worked fine until yesterday. Any help would be appreciated.

    Reply

  12. I'm Using Outlook 2007 and Windows 8.
    Have scanned and repaired 4 times with ScanPST.exe. It now says there are no errors...but I still can't open Outlook. (Same sort of error messages as cottage style below). Have used the free download of stellar phoenix- it has retrieved the files...but I have to pay big $ to get them back. Any way of doing this without forking out the cash!? many thanks for any further help you can offer :)

    Reply

  13. Using Microsoft Outlook 2007 and it will not allow me to open up Outlook. It says; "cannot start Microsoft Office Outlook. Cannot open the Outlook window. The set of folders cannot be opened. Errors have been detected in the file. Quit Outlook and alll mail-enabled applications, and then use the Inbox repair tool (Scanpst.exe) to diagnose and repair errors in the file." Have done so, it says repaired and I still get the same error message when opening, nothing has changed, I have done a scan with 3rd party software and can retrieve but they want your first born to give copy of file. Any suggestions?

    Reply

    • How many times did you run scanpst on the file? I've found 3 times is a charm, so much so that I just run it 3 times in a row before even trying to open Outlook again.

      Reply

  14. Hello Diane,

    I ran the scanpst file for my outlook 2007. It took 2 days to scan all and it is taking forever to recover files. I used the scanpst file as I was getting messages that my In box size has reached maximum capacity. I tried to open a folder to move all my old mail to this folder and create space in my in box. It did not let me and kept giving the message that there are errors in the files. So I ran the scanpst and it is taking forever to recover. Is that normal? At the rate it is going it may take 2 more days to repair!! Help!!

    Reply

  17. I'm having the same problem as Steve S. with about the same db size. I'll trying leaving it overnight. I'll report back tomorrow.

    Reply

  19. Office 2010, Windows 7 Ultimate 32bit. 6.7GB pst file. Calendar Syncs with Google Calendar for Android smartphone & tablet.
    Scanpst.exe is there & works - right up to the point where you press Repair after Phase 8 has been successfully completed.
    Then the dialogue box goes opaque with "(Not Responding)" (in Task Manager too).
    I've gone through this four times now, with the same result.
    Is there something that I need to do to prevent this happening?
    Should I just leave it overnight to work its way through, what may be a huge raft of errors?
    Or is it beyond Scanpst.exe to repair the problem?

    Reply

    • It might be damaged beyond scanpst's capabilities, but I'd give it at least a few hours, depending on how large the pst is.

      Reply

    • I read several articles on the webz and the size limit for that tool is either 2GB or 2.2GB, depending on windows version.

      I can't find the "scanpst.exe" file on my 32 bit Win XP rig where Outlook is fouled up.

      Thanks

      Rick

      Reply

  20. Hi,
    Usually it is seen that ScanPST.exe fails to repair your corrupted PST file. At this time, we must have a solution that works as expected requirement over ScanPST.exe. However, technical experts advise to use third party software to repair outlook files.

    Regards:

    Russell

    Reply

  21. Hey -

    Your last post [How to start Outlook in safe mode] was freaking awesome. I have gone ahead and added your stuff to my Feedly account. Please keep me updated if you post anywhere else.

    Keep rocking –

    Jon

    Reply

  23. I recently left a reply saying I was having trouble accessing scanpst. I have now found it so no longer need your help. I didn't realise I had to close outlook to even find it. I did find your website very helpful once I had found scanpst.
    Thanks

    Reply

  24. Hi
    I am using Office 07can't find scanpst either using search or manually. The reason I need to run it is I can't send or receive any emails from Outlook. Anything you can offer would be so appreciated.

    Reply

    • What version of Windows?

      Did you paste one of these lines in the address bar of windows explorer and press Enter?
      Use this if you use 64bit windows==> %ProgramFiles(x86)%\Microsoft Office\Office12\scanpst.exe
      32-bit windows ==> %programfiles%\Microsoft Office\Office12\scanpst.exe

      Reply

  26. Hello, Figured I'd give this a shot since I have been trying to solve this issue for about 30 hours now. I finally found the scanpst exe and its running now. Once is that done do I need to delete anything from he old PST file or will this scanpst program perform everything for me. I tried a 3rd party software, but I could'f figure how to move the new PST in the correct place and I'm stll getting the msg stating file PST Files are corrupt use scanpst. Outlook wont open.
    Hope you can help.

    Reply

    • scanpst will do everything for you - if it fixes the problem. You can point Outlook to the pst in any location using File > Open > Outlook Data File or, if its the default pst, by changing it in control panel, Mail.

      Reply

  27. I use Vista/Outlook2007-Error msg says"Quit outlook and all mail enabled applications and then use the inbox repair tool (scanpst.exe) to diagnose and repair errors in the file." but I can't locate scanpst.exe. It's not in ProgramFiles/MicrosoftOffice/Office12/SCANPST. I am unable to delete emails and have to reboot each time I want to receive new emails.

    Reply

  28. Hi

    The instructions on this link helped me to repair the problem in the Outlook.

    So, a big, massive thank you!

    BRAVO

    Reply

    • Which version of Outlook do you have? With 64bit Windows, it's one of these locations, where XX is your version #

      C:\Program Files\Microsoft Office\OfficeXX\scanpst.exe
      C:\Program Files (x86)\Microsoft Office\OfficeXX\scanpst.exe

      Reply

  30. Hi I ran the scan twice and both times it ended saying that scanned stop running and no changes to the files occurred. Do you know what that means?

    Reply

  32. Thanks for the information! Question: the explanation says there is normally one pst file -- I have 8. One outlook, one outlook1, one archive, then 4 named after my one email account with different "suffixes" in the name (e.g. *-0000000a.pst, *-00000008.pst), one with my gmail account. Is something wrong or did I set something up incorrectly?

    Thanks in advance.

    Reply

    • You did everything right, but it looks like you've had multiple profiles - Outlook increments the filename if you add/remove accounts or make new profiles with the same account in it. The highest # should be the current pst files - you can confirm by looking at the folder's last modified date when Outlook is closed.

      Reply

  33. i have the same problem and cannot open outlook
    in the error message is shows a file path; c/user/home/appdata/local/microsot/outlook.pst
    but is i copy this path when i open the scan program it says it doesnt exist
    i have looked at the control panel and the email section and if you go into the email it lets you bring up the appdata etc as above but if you look in the search, these isnt an appdata come up under user/home

    Reply

  34. Hi
    When I try to run scanpst I receive the message, "command argument not valid verify switch". I am able to open my 2007 version of outlook but not load new emails because file is full and receive message to run scanpst

    Reply

  35. Hi Diane,i want to to know that if more then one files are corrupted then what will be the best option to recover them?

    Reply

  36. I lost the screen so I will enter this again. aoplogies if you get this twice. This one will be shorter.

    I accidently sent a 48mb message with Outlook and it got stuck in my Outbox. I cant delete it and cant send emails but everything else works. How can I delete this email from my Outbox?

    Reply

  37. Nagarjun
    The information was of great help! Finally I was able to fix the problems with my pst files. And surprisingly the file size is 14GB and it took about 2 hours to complete the work. Thanks a lot once again.

    Reply

  38. Outlook 2010 works perfectly well for me, yet when I run SCANPST it says I have errors. Is that significant? The repair tool doesn't seem to clear whatever the program reports as abnormal; i.e. it doesn't restore it to error free. Will I be unable to import a backup of this file with errors, if I have to reinstall Outlook again?

    Thanks.

    Reply

    • It's normal to have some errors in the pst, especially if you use a utility that accesses the data, such as to sync with a smartphone. Whether the errors are enough to cause problems to prevent import/export or other problems is hard to say but if outlook can open the data file and access everything in it, then import/exports should work fine.

      Reply

  39. I have been having MAJOR outlook issues .... Kept giving me a long error number that I couldn't find anywhere online for reference- sometimes it says Internet calendars didn't close properly-scanning...(forever)... After a week of being able to use it a few hours & freezes an hour and the restarts then freezes- NOW TODAY it's saying I need to scanpst.exe.... I can't find I any where On my PC. HELP.. I work from home. This is my life line.

    I have windows enterprise 2007
    Toshiba laptop (4gb ram) 600gb /model c855
    Windows 7 home premium
    Service pack 1 (all updated loaded)
    2.30ghz processor
    64bit op system

    It seems to be holding my entire PC hostage sometimes when it freezes

    Reply

    • Scanpst should be at C:\Program Files\Microsoft Office\Office12\SCANPST.EXE on Windows 64 bit and a 32-bit Outlook.

      Does outlook work better if you use Safe mode?

      Reply

  40. Hi Diane,

    I was initially getting error as "the file is not an outlook data file". I ran the scanpst and then was able to open the datafile in outlook but unfortunately it is not showing any folders which were there inside the pst.

    please help me in digging out this issue as it is very urgent

    Regards,
    Govind

    Reply

  41. Outlook is NOW looking for a Personal Files Password .. will NOT open up. I never had to use a password?? Please help!

    Reply

    • it is worth a try - it should have a free trial so you can see what it can recover. if it can't find anything, you know the pst is beyond recovery.

      Reply

  44. This information worked for me. It took a long time to run the Inbox Repair tool scan after figuring out how to do it. The scan took maybe 4 hours. I went to sleep and it was done in the morning. I had about 257 errors. After clicking repair it took several more hours to repair. My problem was that I couldn't open my Outlook-Inbox file folders, or delete anything out of the deleted file folder. I did cut and paste the file location as per the instructions above. This was how I could run the scan. I am not computer savy and without the instructions above I would have been lost. Thanks for the information.

    Reply

  45. i can't locate the scanpst.exe file. I'm running 2010. Can I download it and what is a safe site?

    Reply

    • Do you have the click to run version of Office? Scanpst is available in all versions except that one. It's not available for download from a safe site and I'm not sure if you need more than just the exe to use it. check file, help file to see if you have a click to run version

      oh, and are you using 64 bit windows and 32bit office?

      Reply

  47. C:\Program Files (x86)\Microsoft Office\Office12\1033
    That is a direct text copy & paste of the address (on my computer) where scanpst.exe is supposed to be.
    The files listed alphabetically do not include scanpst.exe (Ribbon_COL.HXC is followed by SETLANG.HXS.
    I have "show hidden files" checked yes.
    Where is scanpst.exe?

    Reply

  48. I try all the steps you mention above and give me their is no Error, my PST file is about 4 GB, I can send or receive or even delete old mail

    Please your advice

    Thanks in Advance

    Amr el Chimy

    Reply

  49. Hi outlook confgiration is wil in yahoo but give this msg
    Errors have been detected in the file D:\abdul khaliq Emil content\outlook.pst.Quit outlook and all mail-enabled applications, and then use the inbox repair toll (scanpst.exe)to diagnose and repair errors in the file.for more information about the inbox repair tool see help. what i can corctly

    Reply

  50. Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The set of folders cannot be opened. Errors have been detected in the file, C:\Users\xxxxxx\AppData\Local\Microsoft\Outlook.pst. Quit Outlook and all mail-enabled applications, and then use the Inbox repair tool (Scanpst.exe) to diagnose and repair errors in the file. For more information about the Inbox repair tool, see Help.

    This is the message I get when I open Outlook. Once it opens it closes and gives me this message. I cannot run the Scanpst.exe from the Inbox because it will not stay open. I have gone to the actual file location on hard drive and tried to run it from there but nothing happens here either.

    I created another profile and tried that but that yeilded the same result.

    I am currently at a loss please help!!

    Reply

  51. Hi Diane -- I discovered your page with great interest and hope! I wonder if you might have any advice for me?.....

    I've located the scanpst tool and have inserted various file extensions that have been recommended, including the one you mentioned above, all to no avail (and yes I did use my personal username).

    Error message reads: the path for the file "C:\yada yada yada...." does not exist. Type a valid path and file name.

    Any thoughts regarding what the problem might be?

    Thank you kindly! :)

    Yvonne

    Reply

    • Are you getting that message when you try to scan the pst file? If so, it means the pst is corrupt and scanpst can't repair it.

      Reply

  52. What would be the next step when after running scanpst.exe 2, when files shows no errors now ( it did show errors originally) and I still get the same message " Cannot Start Microsoft Office Outlook. Can not open the Outlook the set of folders cannot be opened erros have been detected. C:\Users\.....etc.

    I have tried reser nav pane, start in safe mode and still same.

    I built a guest account, plugged in my ATT Yahoo Mail server in and was able to download my e-mails from 1-11-12 which is when this whole mess started.

    I am working with someone at MIcrosoft Communities but so far we do not seem to be communicated.

    I am at a loss and very frustrated. I can read and can follow instructions on what to do.

    Thanks!!!!!!

    Reply

  53. My original problem was that when I tried to open Outlook I would get a message to run inbox repair. After much ado I was able to find and run.

    I ran the scanpst.exe on my PC and after 2 runs it says that there are no errors.

    When I try to open my Outlook now. I still get the same message that I got originally
    " Cannot start Microsoft Office Outlook. Can not open the Outlook Window. The set of folders cannot be opened errors have been detected. C:\Users\........etc.

    I have tried to do the reset nav pane, start in safe mode and still the same message.

    I built a guest account with my ATT Yahoo mail info and was able to open and download
    all my e-mail messages from 1-11-12 which was when this whole mess started.

    I am working with someone at Microsoft Communities but so far it seems that we are not communicating ( I can seem to tell him how the problem started) So if you can help me I would very much appreciate your help.
    Pretty desperate and frustrated at this point.

    Reply

    • Try this: close outlook. Go to Control panel and search for Mail. Open your profile and add a new pst file to the profile. Set it as default. Restart outlook. Does it work? If not, go back into the Control panel and open your profile then remove the old pst from your profile. This will get outlook working and we just need to try and repair the old pst file.

      Reply

  57. does scanpst.exe actually works for Outlook PST repair? I have bit of problem, i ran this tool again and again but to no avail. it always fails. Suggest me something good.

    Reply

    • Yes, scanpst does work just fine. Occasionally, a pst file may be seriously damaged and you'll need a paid product. A complete list of paid offerings is at Repair a damaged pst file. One of the three listed at the top should be fine, but there are more to choose from at the bottom of the page.

      Reply

  58. Hello, I have the same problem, I have finished the first step ... scanpst... done ... but once I click on Repair ...it's not responding ... waiting .... waiting ... but not responding ... what should I do in this case ? please , I need your help .How can I open my outlook again ?

    Reply

    • How large is the pst file? It can take "forever" to repair large pst files. I get into Outlook "now", rename the pst file and let outlook make a new one. You may be able to open the old pst file using File, Open, Outlook Data file.

      Reply

  59. I have run the scanpst.exe file on a couple of occasions. It seems to work for a little while and then says it is not responding. how long should the process take? My PST file is almost 15gb. thanks in advance for your help

    Reply

    • With a data file that size it's going to take awhile. If possible move the older messages you don't need weekly access to, to a new pst. If you can offload about 10gb it will run better.

      Reply

      • thanks. but the problem is i can't access the file at all and the scanpst.exe always comes up with a "not responding" error.

        i can't reduce the size until i can get access to it. any suggestions on that front?

    • At what point do you get that error? Does outlook work in Safe mode? (Close Outlook. Hold Ctrl as you click on the Outlook icon to start in Safe mode.)

      I know one cause is related to Outlook Today - right click on the root folder where outlook today is and choose properties, then restore defaults on the folder home page tab. If you can't right click on that folder, go to tools, options, other tab, adavanced and set the start folder to inbox or calendar. Restart outlook and try the right click to restore the home page defaults again.

      Reply

  62. I have been through this page every which way. All searches end with the program denying that the pst file exists. This is maddening and the help files are useless.

    Mark Hermodson

    Reply

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