FAQs...

Using Outlook Express

I recently upgraded from the Outlook 2002 to Outlook 2003 and now have 2 Personal Folders, both with the same information.
If you right click on the PST and receive an error when you choose Close and can't remove the extras using File, Data File Management, then you have ghosts. The easiest way to remove ghosts is to create a new profile.
1. Close Outlook.
2. Open Control Panel and find the Mail applet.
3. Select the profile and press Remove.
4. Click the Add button and make a new profile.
5. After clicking finsh, select the new profile from the Mail dialog and choose Properties, then View or change email accounts.
6. Select New Outlook data file and find your existing PST, add it to the profile and set it as the default.
**Note that while the dialog appears to only create a new pst, you can select an existing one to use.
For more information, see How to create a new profile
Outlook is blocking potentially dangerous attachments. How can I stop it?
Get Attachment Options Modify the registry on your own. Instructions are available at Slipstick.com.
If you use Outlook Express, press Forward on the message and open or save the attachment, then close the message. Or disable it (not recommended) using Tools | Options | Security.
I can't customize Outlook Today, the button won't work.
It sounds like you installed an Internet Security patch that is known to break it. See this KB article:
OL2000: You Cannot Customize Outlook Today After You Install Critical Update 813489 for Internet Explorer: http://support.microsoft.com/default.aspx?scid=kb;EN-US;820575
You can either follow the instructions to undo the patch or edit the registry to change the settings. See Edit Outlook Today for more information.
I don't have the Go, News command in Outlook 2003.
To get the News command back, go back to the Programs tab in Control Panel | Internet Options and change the default newsreader to Outlook Express. If OE prompts you to make it your default newsreader the next time you launch it, click the "Don't ask me again" box and then click the No button.
You may need to reset the menu or toolbar using Tools, customize.
The auto-fill option pulls up every address a person had, even though I have removed the old addresses from my contacts.
The autocomplete cache is stored in a *.nk2 file at C:\Documents and Settings\username\Application Data\Microsoft\Outlook. You can delete the file to start fresh or use the arrow keys (as you are typing addresses in the fields) to select an address and use the Delete key to remove it.