Tip 264: Email Won’t Send

June 14, 2005
By

Having a problem making Outlook send email?

Causes we’re aware of include:

  1. An add-in that marks items read if you view the Outbox. See http://www.slipstick.com/problems/outbox.htm for more information. 
  2. Not authenticating properly with the mail server. Check your account settings.
  3. No default email account set. This is may happen when you use a preconfigured script provided by the mail server administrator.
  4. Using a program that access the pst or ost data, such as MSN Desktop Search. Reboot and disable the search before starting Outlook to make it work.

Related posts:

« « Tip 262: Exchange Server 2003 SP2
Tip 265: Business Contact Manager (BCM) v2 Released » »

4 Responses to Tip 264: Email Won’t Send

  1. Marjoire on June 19, 2011 at 10:24 am

    I have a 29 mb message in outobx that won’t send. I cannot cancel message nor can I move it to deleted folder. It has been trying to almost 24 hours. I was sending a music file and usually they are not that large. Didn’t realize it until the problem developed. How do I stop the attempt to send? I have shutdown Outlook; shutdown PC but to no avail.

  2. outlooktips on June 19, 2011 at 12:18 pm

    Set Outlook offline, wait at least 5 minutes then try deleting.

    See http://www.outlook-tips.net/2011/2814/delete-a-message-stuck-outbox/ for more information – in most cases the long method will not be required if you give outlook time to shut down the spooler.

  3. Joe Phillips on July 20, 2011 at 2:33 pm

    I have 3 messages stuck in outbox (all less than 100kb). Send and receive goes through and reads complete. Items remain in outbox? Any ideas?

  4. Diane Poremsky on July 20, 2011 at 5:06 pm

    Do you get any error messages when you try to delete them? Can you delete them if you set offline and wait 5 minutes?

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