Featured Posts

Does Outlook work on Windows 7, 8 or Windows 10?

Manufacturers and retailers often offer the current version of Office with the purchase of a new computer, sometimes with a discount. Should you purchase the new version or save your money and keep the old ...

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Using Two-factor authentication in Outlook

I thought I wrote about this a few weeks ago, right after Microsoft introduced two-step authentication at Outlook.com but I can't find it, so if it's a duplicate, sorry. :) Two-factor (or two-step) authentication is ...

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How to find folder paths in Outlook mailboxes

We get a lot of questions asking how to search for folders or get folder paths in Outlook. Unfortunately, it's not possible to search for folders and when you search for contents of a folder, ...

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Configuring an Outlook.com account in Outlook

Outlook.com replaced Hotmail recently. It's been around awhile, used for Live@Edu accounts (student accounts at some universities). It's a Hotmail / Live account with an OWA interface. Because Outlook.com is essentially a Hotmail account, you ...

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How to start Outlook in safe mode

When something isn't working right with Outlook we often tell users to start Outlook in safe mode or using the /safe switch. This loads Outlook without many of the customization files and add-ins loaded. If ...

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How to use Scanpst.exe to repair Outlook data files

Scanpst (aka the Inbox Repair tool) is found in your Office installation folders, usually C:Program FilesMicrosoft OfficeOfficeXX, where XX is your version of Office. In Vista and Windows 7 64-bit, the folder is C:Program ...

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Latest Tip

Outlook 2016 won’t connect to Exchange 2007

Following the Office 2016 update on July 29, 2015 (to version 16.0.4229.1009), users with Exchange 2007 mailboxes in their profile found they could not connect to their Exchange mailboxes.

The error message said:

The resource that you are trying to use is located on an unsupported version of Microsoft Exchange.

Although this change appeared suddenly and without warning, it was not totally unexpected. Historically, Outlook is supported on three versions of Exchange server. In the case of Outlook 2016, those three versions are Exchange 2016, 2013 and 2010. All Exchange servers in the network need to be on Exchange 2010 or newer.

The short term fix: you’ll need to re-install Office 2013 or revert to an earlier build of Office 2016 (until it expires) if you want to connect using Exchange services and access everything in your mailbox. If you only need to access email, use IMAP.

The long term fix: Exchange 2007 needs to be upgraded to Exchange 2013 or Exchange 2016 if you want to continue to use Outlook 2016.

If you need to view the calendar, set the account up in the Windows Mail app and only sync the calendar.

Published August 2, 2015. Last reviewed on August 2, 2015.