Featured Posts

Does Outlook work on Windows 7 or Windows 8?

Manufacturers and retailers often offer the current version of Office with the purchase of a new computer, sometimes with a discount. Should you purchase the new version or save your money and keep the old ...

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Using Two-factor authentication in Outlook

I thought I wrote about this a few weeks ago, right after Microsoft introduced two-step authentication at Outlook.com but I can't find it, so if it's a duplicate, sorry. :) Two-factor (or two-step) authentication is ...

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How to find folder paths in Outlook mailboxes

We get a lot of questions asking how to search for folders or get folder paths in Outlook. Unfortunately, it's not possible to search for folders and when you search for contents of a folder, ...

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Configuring an Outlook.com account in Outlook

Outlook.com replaced Hotmail recently. It's been around awhile, used for Live@Edu accounts (student accounts at some universities). It's a Hotmail / Live account with an OWA interface. Because Outlook.com is essentially a Hotmail account, you ...

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How to start Outlook in safe mode

When something isn't working right with Outlook we often tell users to start Outlook in safe mode or using the /safe switch. This loads Outlook without many of the customization files and add-ins loaded. If ...

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How to use Scanpst.exe to repair Outlook data files

Scanpst (aka the Inbox Repair tool) is found in your Office installation folders, usually C:Program FilesMicrosoft OfficeOfficeXX, where XX is your version of Office. In Vista and Windows 7 64-bit, the folder is C:Program ...

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Latest Tip

How to roll back Office 2013 C2R

The June 2014 PU (product update) is causing Outlook to crash for some users. While we wait for an update to address this problem, affected users should roll back to the May PU.

First, you need to disable updates. If you don't disable updates, the June PU will be reinstalled. It's recommended that you create an appointment to remind yourself to check for updates manually in about 30 days or so.

Disable Office updatesTo disable updates, open Outlook. If Outlook won't open, you can disable updates in Word instead.

Click File, and then click Office Account (Outlook) or Account (other Office applications).

In the Product Information column, click Update Options, and then click Disable Updates.

Search for cmdNext, you need to open a command prompt with elevated permissions.

In Windows 8, type cmd on the start screen then right click on it and choose Run as Administrator. In Windows 7, open the start menu and type cmd in the Start Search field. Right click on cmd and choose Run as Administrator.

If you're using 32-bit version of Windows, type or paste the following at the command prompt.
cd %programfiles%\Microsoft Office 15\ClientX86

right click to paste the command

If you are using a 64-bit version of Windows, use this command instead:
cd %programfiles%\Microsoft Office 15\ClientX64

Type or paste the following command at the prompt and press Enter to revert to the May 2014 PU:
officec2rclient.exe /update user updatetoversion=15.0.4615.1002

These steps will work with future updates to Office 2013, but the version number will vary (obviously).