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Outlook 2013 Absolute Beginner's Guide Diane Poremsky [Outlook MVP]

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550 5.7.1 Relaying denied: You must check for new mail before sending mail.

If you receive this error message:

550 5.7. < alias@domain.com >… Relaying denied: You must check for new mail before sending mail.

You need to configure Outlook to check for new mail before sending mail. Lowering your "check every xx minutes" time to 8 minutes or disabling Send Immediately may reduce the frequency of this error message.

This error occurs because your server uses the "pop before smtp" method for outgoing server security. When you check for new mail, your username and password is passed to the server and the authentication is valid for a period of time, usually 10 minutes. During this period you can use Send Immediately to send mail without also checking for new messages.

Outlook 2010

Go to File, Account Settings. On the Email accounts tab, double-click on the account then click More Settings. Look on the Outgoing Server tab.

Outlook 2007

In Outlook 2007, you need to go to Tools, Account Settings. On the Email accounts tab, double Click on the Account then click More Settings. Look on the Outgoing Server tab.

Outlook 2003

To check your settings in Outlook 2003, go to Tools, Email Accounts, View or change existing accounts and double-click on the account then click More Settings. Look on the Outgoing Server tab and choose the option to check for new mail before sending.

Outgoing server tab in Outlook

Published August 8, 2011. Last updated on August 8, 2011.

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Tip 308: Check Every Minute?Outgoing server settingsDenied Access to Hotmail, Live, or MSN accounts in Microsoft OutlookHow to always reply using a different email accountHow to configure Outlook to leave mail on the server

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lisa

This does NOT fix the issue for me.
To be more specific, the setting for 'log on to incoming mail server before sending mail' was already selected the entire time I've been getting the error.
Running Outlook 2010 on Windows 10 Home. Email provider is AT&T.

Vote Up0Vote Down  Reply
July 19, 2018 7:41 am
Saleh

Thank you so much, It worked out.

Vote Up0Vote Down  Reply
October 15, 2014 8:52 am

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