Tips Archive

An Outlook user had this question:I'm trying to change my POP3 account to IMAP. How do I do it? Can you please walk me step by step on setting up the IMAP?I sure can. When you switch from POP3 to IMAP, you need to add the account to your profile as an IMAP account; you can't change the configuration for the account you have in your profile.Step 1: In Outlook 2010 … [Read more...] about Tip 1132: Convert Outlook Account from POP3 to IMAP

One of the most frequently asked Outlook questions is where the Sent folder is in a Gmail IMAP account:Where are my Gmail IMAP sent items?Click on the small white triangle next to the [Gmail] folder. You’ll find the Sent Mail, Drafts, and Trash folders under the [Gmail] folder. Outlook 2013 will use the Sent Mail, Drafts, and Trash folder. (Outlook 2010 can be … [Read more...] about Tip 1131: Find IMAP Account Sent Items in Outlook

Following last week’s Office 2013’s updates, users began complaining that the Outlook icon on their Windows 8 Start screen was blank. With a little tweaking, the label "Outlook 2013" returned, but the Outlook icon remained missing.This is caused, in part, by the update in KB 2863911. To fix it, you can uninstall the update... or better yet, install SP1.Lync users who … [Read more...] about Tip 1130: Outlook 2013’s Tile is a solid blue square

Yes, I've been terribly remiss in not doing tips over the last few months. My New Years Resolutions were simple: get back on track with the Tips and get my hair cut the first of every month. I broke both resolutions by the end of the first week. It was cold and snowy and easy to skip the hair cut, but that excuse won't fly for Tips. :)I received a "cold call" email from a … [Read more...] about Tip 1129: Fix Send to Mail Recipient in Windows Explorer

I receive a few question each month asking about older email that is missing, or unexpectedly small ost files.In order to accommodate SSD drives, which tend to be smaller, Outlook 2013 can be configured to sync only newer messages, leaving the older messages online. This is great for tablets and ultrabook laptops but leads to confusion when the user isn't familiar with … [Read more...] about Tip 1128: Outlook 2013 and the Sync Slider