![Diane Poremsky [Outlook MVP]](http://www.outlook-tips.net/images/2014/MVP_BlueOnly.png)
Yes, I've been terribly remiss in not doing tips over the last few months. My New Years Resolutions were simple: get back on track with the Tips and get my hair cut the first of every month. I broke both resolutions by the end of the first week. It was cold and snowy and easy to skip the hair cut, but that excuse won't fly for Tips. :)
I received a "cold call" email from a person needing help. While I don't have time to respond to every email, I try to answer the ones that have quick and easy answers. The complaint sounds like an old issue and the fix is easy.
I have an issue. Rather a simple one that Microsoft cannot even fix. I cannot right-click my mouse to obtain the “send to email” function correctly on my 2010 Outlook which is running on a Win 8.1 Pro 64 bit platform.
This problem has come up several times in recent weeks, but it dates back a few years, possibly back to Windows 98 days. The solution is about as simple as it gets though (and works on all versions of Windows).
If you are missing the Mail Recipient shortcut in the Send to folder or it's not working:
- Go to the SendTo folder.
- Right-click and choose New > Text Document to create a text file in the folder.
- Rename the file MailRecipient.MAPIMail. Do not use .txt extension; you will need to Show File name extensions to remove the extension.
- Press Enter.
Done. I think it takes longer to find the Send to folder than it does to fix the problem.
In Windows 7, 8 or 10, the SendTo folder is at %appdata%\microsoft\windows\sendto. If you're still on Windows XP, it's at %USERPROFILE%\sendto. To use either shortcut, open Windows Explorer and type or paste the path in the Address bar and press Enter to to taken to the Send to folder location.
I was shocked that Microsoft couldn't fix it in 5 minutes flat. They certainly have a KB article on it somewhere. Hmmm. Bing couldn't find a KB article using typical search terms, Google couldn't find one. I have the instructions in an article at Slipstick.com, but its not the main point of the article and my article comes up after several articles with the wrong answer or that relate to a different problem. (DuckDuckGo did better than either Bing or Google, with my article near the top, but still no KB article.)
I'm not confident that this article is going to come up any more often, except maybe at DuckDuckGo, but the problem and solution is now back in it's own article, not buried in another article… and I might get back in the swing of writing tips. :)
Published March 13, 2014. Last updated on June 15, 2017.
Outlook 2007 and possible others. Right Click Outlook program icon, make sure Run As Administrator is NOT checked. Problem solved for many cases.
I never tried it with text documents, but I used to do it with pictures (typically, in jpg format - but not only) and now, suddenly, starting a few weeks ago, I get absolutely nothing (e. g., an error message saying it is not possible), nothing at all, no answer, no hint, no sign of impossible or incorrect: it's the absolute zero, after I select a few pictures, make the right-click, choose "Send to" on the droplist and then click on "Mail recipient". It's not a question of getting an error message, it's worse: nothing happens, as if I had… Read more »
What version of Windows do you use?
Windows 10 (original). But it goes on working on another PC, also on Windows 10 (after the free upgrade from Windows 8). As if it had simply been cut off from the new (original) Windows 10...
If I just look for it in File Explorer, both seem to be in the same place: ...AppdataRoamingMicrosoftWindowsSendTo
but the (free) upgraded Windows 10 works, while the original Windows 10 does not...
I keep trying and trying - with no success at all.
For the sake of everybody and after 18 hours of gruelling troubleshooting by MS engineers. Here is what you should know 1. The option of Right click on the file>>>>send to>>>>mail recipient only works if you have an outlook app installed on your PC. 2. In case you have "Office Home & Student 2016 for PC" installed, you wont be able to do so because the app does not come with the pack for the PC 3. You have an option of buying Office 365 OR do not waste your time and energy on this issue any more, it simply… Read more »
Thank you for the tip. Please add the step restart windows explorer after
4. Press Enter.
You shouldn't need to restart explorer. I just checked in Windows 10 and Windows 7, both with the latest updates and nothing has changed there- don't even need to change folders. Maybe security or other software you have that I don't added that requirement.
sorry for my ignorance, but how do you access the "sendto" folder ??
Assuming Windows 7, 8, 10 - open Windows explorer and type or paste the following into the address bar and press Enter. It should open right to the Sendto folder.
%appdata%\microsoft\windows\sendto
I had the same problem. Here's the fix:
http://andywigleyblog.azurewebsites.net/?p=791.