Do you need a hotfix mentioned in a KB and don't know how to get it?
If you are in the US, call 1-800-936-4900 (press 3 for hotfixes) and tell them you're calling to obtain the hotfix described in KB [number] and they should fix you right up.
Calls for hotfixes are always free, provided you don't ask about anything but the hotfix.
Published October 11, 2004. Last updated on May 15, 2011.