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Outlook 2013 Absolute Beginner's Guide Diane Poremsky [Outlook MVP]


Tip 890: Unintended consequences: GMail IMAP duplicate sent bug fix & BCC

As I mentioned in an earlier tip, there is a bug in how Gmail handles Outlook 2010 saving sent items in the Gmail sent folder. Gmail picks up the sent item and resends it, resulting in duplicate messages being sent.

The fix: disable the option to save sent items in the IMAP account. Go to File, Account Settings, double-click on the Gmail account then More Settings. On the Sent Item tab, choose not to save sent items. (Gmail will save a copy.)

There is only one problem with this fix: if you send BCC messages, the addresses you BCC'd are not visible when you view the sent item. Not in Outlook, not in Gmail's sent folder online.

The fix: Choose "Save sent items in the Sent folder on this computer." The copy in the local folder will show the BCC addresses and Gmail will save a copy of the sent message online (but without the BCC addresses).

Tip 863: Duplicate Sent Messages in Outlook 2010

Published July 12, 2011. Last reviewed on May 8, 2014.

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4 Comments on "Tip 890: Unintended consequences: GMail IMAP duplicate sent bug fix & BCC"

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ann

I've already got this setting selected - but I still can't see the Bccs field and addresses on emails I've sent, where I've Bcc'd.

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April 25, 2012 4:14 am
Mark

wow, I'm gonna try this. this site is awesome, thank you whoever runs it. i gave up this problem before but not have found a solution :D.

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September 25, 2011 5:25 am
Bill F

I have the same problem in Outlook 2007. Please advise how to fix it

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July 12, 2011 12:52 pm
Diane Poremsky

Check your account settings - in Outlook 2007, its tools, account settings, double click on the account and More settings. Check the Folders tab. where are you saving sent items? Local folders should prevent the problem.

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July 12, 2011 2:56 pm
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