Diane Poremsky

I’ve had a few questions about Outlook 2003 on Windows 7 that result in an Agent error: “The Office Assistant requires Microsoft Agent 2.0 or later versions. This product is available in the Office System Pack.”  Since Agent is not included in Windows 7, anyone who tries to use the Office Assistant will receive this error. The solution is to not use the Office … [Read more...] about Tip 704: Office Assistant Error in Windows 7

When Outlook isn’t working correctly we often tell users to use Safe mode. Safe mode loads Outlook without any add-ins or extensions, the reading pane, or customization (like toolbars). If Outlook works ok in safe mode, then the problem is with an add-in or one of the configuration files Outlook uses. After closing Outlook there are two ways to reopen Outlook in Safe mode: 1. … [Read more...] about Tip 703: Safe mode shortcut

With Outlook 2003 on Windows 7, users can't open zip attachments from a message - double clicking on the zip brings up the open/save dialog but clicking Open does not open it (the zip is saved in the securetemp folder each time its double clicked). To open the zips, users need to save them to the hard drive then open if they want to use Windows Compressed folders feature, or … [Read more...] about Tip 700: Outlook 2003, Win7, and zip attachments

We’re seeing a lot of complaints about News Feed folders reproducing like rabbits in Outlook 2010’s folder list. This folder is used by the new ‘social connector’ but to date, the news feed in the People Pane only works with Sharepoint 2010. For some reason, some users (possibly those with only a Hotmail/Live account in their profile) have multiple News Feed folders. To stop … [Read more...] about Tip 699: Outlook 2010’s News Feeds