![Diane Poremsky [Outlook MVP]](http://www.outlook-tips.net/images/2014/MVP_BlueOnly.png)
Question: I recently upgraded from Outlook 2002 to Outlook 2003 and now have 2 Personal Folders, both with the same information.
- Close Outlook.
- Open Control Panel and find the Mail applet.
- Select the profile and press Remove.
- Click the Add button and make a new profile.
- After clicking finish, select the new profile from the Mail dialog and choose Properties, then View or change email accounts.
- Select New Outlook data file and find your existing PST, add it to the profile and set it as the default.
**Note that while the dialog appears to only create a new pst, you can select an existing one to use.
For more information, see How to create a new profile
Question: Outlook is blocking potentially dangerous attachments. How can I stop it?
- Use Attachment Options or a similar utility to make the changes for you (list of utilities is at Slipstick.com)
- Modify the registry on your own. Instructions are available at Slipstick.com
Question: I don't have the Go, News command in Outlook 2003.
You may need to reset the menu or toolbar using Tools, customize.
Update: Go, News is was removed from Outlook 2007/2010 and does not work on any version in Windows 7 as there is no default news reader pre-installed.
Question: The auto-fill option pulls up every address a person had, even though I have removed the old addresses from my contacts.
The autocomplete cache is stored in a *.nk2 file at C:\Documents and Settings\username\Application Data\Microsoft\Outlook. You can delete the file to start fresh or use the arrow keys (as you are typing addresses in the fields) to select an address and use the Delete key to remove it.
Two options:
If you right click on the PST and receive an error when you choose Close and can't remove the extras using File, Data File Management, then you have ghosts. The easiest way to remove ghosts is to create a new profile.
Published July 18, 2003. Last reviewed on June 16, 2017.
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13 Comments on "Outlook: Frequently Asked Questions"
lost traditional inbox view how to I get back to traditional inbox view
Resetting the view is usually the easiest way... or if you change the view to a different one, selecting the old view. See Reset view on specific folder section. You probably don't need to reset the view on all folders, just the affected folder.
Is outlook safer than Hotmail? Or is outlook just as worthless for security as Hotmail. Can Outlook stop spam? Or will Outlook just be an open door and Hot mail is for any pice of junk sent with no chance of blocking it?
Outlook, the desktop client, is very safe to use. You can use the Junk Email filter to remove most junk mail. Set on high, its very aggressive. If you mean outlook.com nee Hotmail, it should be at least as secure as Hotmail.
Web bug is more than likely what I want to Know about . it can be truned off in Option. How? There is still the problem of spam is Outlook just as worthless as Hotmail in stopping and preventing Spam?
The web bug is blocked by the block external download setting in Outlook (desktop) options. In Outlook.com, content should be blocked unless you've trusted it.
I think all addresses on the Safe lists will have content downloaded automatically.
MS Outlook will it track my emails as did hotmail. How to stop tracking. Hotmail was worthless in stropping spam. Will MS outlook stop spam or is it a total failure as Hotmail is?
I'm not sure what you mean by 'tracking' but Outlook (the desktop client) can track using read receipts, which you control. AFAIK, Outlook.com (the new Hotmail) cannot request or respond to receipts. If you mean 'web bug' tracking, it is an option you can turn off in options.
If you mean something else, please explain.
Thanks Diane. We'll see if that fixed the problem :)