• Skip to main content
  • Skip to primary sidebar
  • Skip to footer

Outlook Tips

Learning Microsoft Outlook One Tip At A Time

Outlook 2013 Absolute Beginner's Guide Diane Poremsky [Outlook MVP]

  • Home
  • Tips Archive
  • How to...
  • Beginner
  • Outlook.com

Outlook 2016 POP Account Problems (Fixed)

This is fixed in build 16.0.6568.2036. To get the update manually, go to File > Office Account > Update Options > Update Now.

The February 2016 update for Outlook 2016 is causing problems for POP3 users. Build 16.0.6568.2025 is causing problems for people who have Outlook set to leave mail on the server for a period of time. Instead of deleting the aged mail from the server, it deletes all of the mail. Ouch.

problem office version

Until this problem is fixed, users should uncheck the option to delete mail after a period of days, while leaving the "leave on server' setting checked. This will leave all email on the server. To do this, go to File, Account Settings, double click on the POP account then click More Settings. The leave on server setting is on the Advanced tab.

The second issue with this update is that POP3 mail left on the server keeps downloading, over and over. Although I'm not sure exactly why it's downloading the mail multiple times, the usual fix when this happens is to not leave mail in the Inbox on the server. That won’t help someone who wants to leave mail on the server.

Switching to IMAP will solve this problem, but you might want to revert to an older version and wait for the next update.

Revert to an Older Build

First, go to File, Office Account, Update Options and Disable updates then create an appointment on your calendar to re-enable updates in early April.

To revert to the February 9 2016 build 16.0.6366.2068, open a command prompt as Administrator and type or paste this command line in the Command Prompt window:

"C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.6366.2068

open a command prompt

More Information

Uninstall Updates in Office 'Click to Run'

Look up the version numbers at Version numbers of update branches for Office 365 clients

Published February 24, 2016. Last updated on March 5, 2016.

Share this:

  • Twitter
  • Facebook
  • LinkedIn
  • More
  • Print
  • Tumblr
  • Reddit
  • Pocket
  • Pinterest

Related posts:

After installing KB2509470, users are experiencing problems printing or previewing messages using the Memo style. The Outlook teamTip 857: Microsoft Outlook 2007: Problems printing after installing KB2509470 Paul Adams [MSFT] has a full explanation of the problem at Script error ‘res://ieframe.dll/preview.js’ trying to print from OutlooTip 917: Script Error Printing From Outlook 2003 (Fixed) Outlook 2016 won’t connect to Exchange 2007 Outlook 2016: Excel files won’t preview
Subscribe
Notify of
18 Comments
Newest
Oldest Most Voted
Inline Feedbacks
View all comments

Primary Sidebar

Subscribe to Outlook Tips by Email

Search OutlookTips

Training and one-on-one assistance

Do you need help setting up Outlook or want some one-on-one training? I'm available for hire. See Training and one-on-one assistance for fees and to check availability.

Popular Posts this Week

  • Where is File tab in Outlook?
    Where is File tab in Outlook?
  • How to Reset the View on Outlook folders
    How to Reset the View on Outlook folders
  • Icons found in the Inbox, Message Headers, and Toolbars
    Icons found in the Inbox, Message Headers, and Toolbars
  • Understanding Tasks and To-Do List
    Understanding Tasks and To-Do List
  • Change or cancel meetings without sending update messages
    Change or cancel meetings without sending update messages
  • How to bulk move Outlook folders
    How to bulk move Outlook folders
  • How to Find Folder Paths in Outlook Mailboxes
    How to Find Folder Paths in Outlook Mailboxes
  • Setting a fixed Column Width in Outlook
    Setting a fixed Column Width in Outlook
  • iCloud Contacts are not showing in Address Book
    iCloud Contacts are not showing in Address Book
  • Creating rules that apply to an entire domain
    Creating rules that apply to an entire domain

All-Time Most Popular Posts

  • Windows 7 and Vista Start Search field
    How to start Outlook in safe mode
  • outlook.com icon
    Delete a message stuck in Outlook's Outbox
  • How to use Outlook's Command line switches
  • Use Cleanviews switch to reset all views
    How to Reset the View on Outlook folders
  • Where are my Outlook Files?
  • Folder paths
    How to Find Folder Paths in Outlook Mailboxes
  • How to use Scanpst.exe to repair Outlook data files
  • Outlook's Missing Holidays
  • open an outlook data file
    Open an existing personal data file (*.pst) in Outlook
  • Creating rules that apply to an entire domain
Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Cookie Policy

Footer

Recent Posts

  • Outlook on the web Quick Actions moved to the right
  • Automatically sign out of Outlook.com
  • Quick Actions in Outlook
  • Outlook Autocomplete Bug
  • Outlook on the web Address Book sort order

Recent Bug List

Microsoft keeps a running list of issues affecting recently released updates at Fixes or workarounds for recent issues in Outlook for Windows.

Office Update History

Update history for supported Office versions is at Update history for Office

Resources

Ask questions and share your knowledge in Outlook Forums.

Translate

You Might Like

Where is File tab in Outlook?
Using Two-factor authentication
Where are my Outlook Files?
How to use Outlook's Command line switches

© 2003–2022 · Outlook Tips

wpDiscuz
You are going to send email to

Move Comment