Tip 312: Can't Print in Outlook?

Are you having problems printing from Outlook? Try deleting the OutlPrnt file - it's kept in C:\Users\username\AppData\Roaming\Microsoft\Outlook in Windows 7 and 8 or C:\Documents and Settings\username\Application Data\Microsoft\Outlook in Windows XP. This file holds information about print configurations and customizations.

You can jump to the folder where OutlPrnt is, open Windows Explorer then type or paste %appdata%\Microsoft\outlook into the address bar of Windows Explorer and press Enter to open the folder where OutlPrnt is.

Find and delete OutlPrnt

It's safe to delete it, outlook will recreate it the next time you edit the Print Options. You will lose any custom print settings you previously changed.

In Windows XP, use %USERPROFILE%\Application Data\Microsoft\Outlook

More Information

Looking for other the support files Outlook uses? See Where are my Outlook Files?

Published November 1, 2005. Last reviewed on April 4, 2014.

  • Johnzo

    I would LOVE to print emails from Outlook. For the last 20 years I have used Outlook for emails, pretty much any non-specialized office does, but when I want to print an email, I have to resort to screen captures and stuff. Why is there STILL no way to do something as shockingly trivial as PRINTING A DAMN EMAIL from 20 year old technology? Has anyone else ever wondered this? Microsoft formatting is still, 20 years later, a complete joke.

  • Diane Poremsky

    What version of Outlook do you use and what is wrong with how it prints?

  • Liam

    What is wrong is the button is greyed out in outlook 2010. This is ridiculous. I have performed all the "troubleshooting" steps, reinstall printer, repair office, delete the damn outlprnt. Nada. still can't print to any printer not even the xps writer.

  • kvince

    outlook 2010 shuts down upon printing and restarts. i have deleted the outlprnt file but that did not help.

  • Shlankwald

    @Johnzo Outlook has been able to print since I was a kid, you must be doing it wrong. It just has a lot of problems with it, but theirs always a workaround.

    @Liam Go to print and double click memo style. Under the page tab verify they are both set to letter, and not custom. Often restarting outlook fixes it, as well. Theirs also a specific update that can cause this you can delete and block. Dont remember which one but a quick google search should get it.

  • cyra

    Thanks a lot...it solved my problem

  • Bruce

    Hi, Recently upgraded to Outlook 2013; always been able to print from 2010. Now when I hit print or cntrl P. out look crashes and I have to manually re-start it. I am having to copy and past to word. Weird but the attachments print from the email just fine.

  • D Poremsky

    Find and delete outlprnt file. Open Windows Explorer, type or paste %appdata%Microsoftoutlook into the address bar of windows explorer and press Enter. Delete outlprnt and see if it works better.