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Outlook 2013 Absolute Beginner's Guide Diane Poremsky [Outlook MVP]

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Tip 823: Templates are converted to plain text messages

Users who create templates in Outlook 2010 are discovering that the resulting messages are converted to plain text when sent using a SMTP server. (Users with Exchange servers are not affected.)

We have two solutions until this bug is fixed.  I think the easiest fix is to save the design as Stationery instead of a template. The first time its used, select it from New Items, Email Message using… More Stationery but after that it will be listed at the top of the New Items, Email Message using…  flyout.  If you need to use a template, set the contact to always use rich text.

If you save the design as stationery, you'll need to save it in HTML format in the Stationery folder under your user account so it will be listed in the Stationery picker. An easy way to access this folder when saving the template is to type %appdata% in the filename field and press Enter then browse to the Microsoft\Stationery folder.

Published January 20, 2011. Last updated on June 17, 2011.

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If you don’t like HTML mail or stationery, you can force plain text as the formatting for all incoming email. In Outlook 2007, itsTip 648: Always use plain text If you don't like receiving HTML formatted messages, you can easily force them to plain text if you use Outlook 2002-SP1 or laTip 140: Read as Plain Text A reader asks: "The checkbox for Tools>Options>Spelling>Ignore original message text in replies & forwards has aTip 269: Spell Check Plain Text Replies Tip 77: Easy Access to Templates within Outlook
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